We are learning how to find new ways to bring library services to patrons rather than insist they come to us, but they they do still come to us in droves. One comment was to integrate our services into their daily patterns of work, study and play. We have to plan this but include patrons in the process...find out what they want.
The most interesing thought was the Library 4.0 Experience or knowledge spa. I could smell the leather chairs and hear the pages rustle! Pour me a brandy, would you Jeeves?
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